ADVICE AND PRICE
“DO’s and DON’Ts” when you have a data loss;
- Do Stop using your device.
- Do seek professional advice.
- Don’t keep powering it on and off.
- Don’t leave it clicking “in case it gets better”.
- Don’t open the drive (it’s OK by us to open the USB casing though).
- Don’t try DIY (e.g. Youtube garbage “solutions”).
- Don’t run chkdsk or scandisk on a failing drive, it could totally screw up the file system!
| Here are genuine and REALISTIC guide fees. 95% of cases fall under these prices for given faults unlike other sly companies claiming dirt cheap prices that suddenly inflate massively! Please call us so we can offer REAL advice with no “hard sell”. Prices assume drive not opened, tampered with or badly damaged media. | |
|---|---|
| HDD Basic logical (e.g. Drive is 100% OK, but damaged file system). | £99+ |
| HDD Advanced logical (e.g. Drive is 100% OK, but partially overwritten or deleted data) – £49 upfront eval. fee applies. | £149+ |
| HDD Electronic fault (e.g. Totally dead, no noise whatsoever or burned PCB – No other faults and excluding all SSHD). | £249 |
| SSHDD (Hybrid) Electronic fault (e.g. Totally dead, no noise whatsoever or burned PCB – No other faults). | £349+ |
| HDD Media and/or firmware issues (e.g. Drive sounds OK and seen by OS, partially or totally unreadable). | £325 |
| HDD Physical up to 500Gb (e.g. Drive clicking, buzzing/beeping requiring cleanroom work) – See below for surcharges for over 500Gb. | £325 |
| Single Drive NAS – Assuming drive in good shape (i.e. physically OK). | £295 |
| Dual Drive NAS – Assuming drives in good shape (i.e. physically OK). | £395 |
| RAID 0 (Striped) – Assuming two drives and in good shape (i.e. physically OK). | £295 |
| RAID 5 – Assuming drives in reasonable shape (i.e. physically OK) – £50/drive deductible eval. fee. | £249/drv |
| Other RAID (e.g. RAID 10, RAID6, Drobo, XSAN, ZFS etc… – £50/drive deductible eval. fee. | P.O.A. |
| SSD mild media issues (partially readable). | £325 |
| SSD electronic, controller and/or memory degradation (totally unreadable). | £395+ |
| Surcharge for USB SSD’s and Intel Optane devices. | £100 |
| Surcharge for Apple “Fusion” RAID devices (assuming SSD is OK). | £100 |
| USB Flash drive physical damage (e.g. broken or snapped off connector, if repairable). | £129 |
| USB Flash / SD Card etc… requiring “chip off” recovery (i.e. failed controller/memory). | £295+ |
| USB Flash / SD Card etc.. monolith (i.e. no separate controller / memory chips). | £395+ |
| Surcharge for dealing with WD 2.5″ USB hardware encryption. | £50 |
| Surcharge for WD “MyCloud Home” database data extraction. | £100 |
| Evaluation fee for declined quote at minimum/advised cost (See FAQ for detail on free evaluation qualification). | £49 |
| OPENED DRIVES SURCHARGE For full cleanroom decontamination and examination (OK to open the USB casing!) | +£100 |
(Based on up to 500Gb HDD, 512Gb SSD or 32Gb Flash) and normal (7-10 working days) service.
ALL PRICES EXCLUDE VAT AND DESTINATION MEDIA.
Parts surcharges (when parts required): 1Tb +£50, 2TB +£70, 3TB +£120, 4Tb + £170, 5Tb+ £225, 6Tb+ POA)
SSD surcharges (for extra time used): 1Tb +£50, 2TB +£100, 4Tb + £200)
“Large Drive” surcharges for logical/FW jobs (extra time used): 3Tb +£50, 4Tb +£75, 5/6Tb + £85 8Tb+ £100
Flash “Chip-off “/ Monolith surcharges (for extra time used): 64Gb +£50, 128Gb +£100, 256Gb + £150, 512Gb + £250
(PRICE COULD VARY FOR BADLY DAMAGED DRIVES, OLD/RARE/AWKWARD DRIVES etc..)
(We can provide new HDD/Flash drive media at reasonable cost, or you may send in your own!)